Thanks for your interest in purchasing from stephanwespi.ch.
For inquiries or questions, please write to mail@stephanwespi.ch.
Please read the following Terms and Conditions carefully. By ordering a product from the shop, you accept the General Terms & Conditions presented.
General Terms and Conditions www.stephanwespi.ch
1. General scope of application
The General Terms and Conditions (GTC) apply to all deliveries of goods ordered via www.stephanwespi.ch. By ordering the goods, these conditions are deemed to have been read, understood and accepted. Stephan Wespi (owner stephanwespi.ch) has the right to amend these GTC unilaterally at any time. The version that is decisive is the one that is valid at the time the contract is concluded (moment of the order).
2.1 Prices
The prices stated on the website are in Swiss francs, plus shipping costs. Stephanwespi.ch reserves the right to adjust the prices at any time. The price stated on the website at the time of the order is decisive.
2.2 Payment
The invoice must be paid within 30 days. Stephanwespi.ch reserves the right to send the customer a reminder if the payment deadline is missed. From the second reminder, a default fee of at least CHF 10.00 will be added to the invoice amount.
2.3 Dispatch
Dispatch is generally PostPac Economy. The risk of shipment damages, lost or stolen goods or any other form of impairment of the goods due to transport lies with the buyer from the moment of the dispatch.
3.1 Liability for defects
The shipment must be checked for impeccability the moment it is delivered to the costumer. Defects must be reported immediately, but no later than 4 days after receipt of the products, to mail@stephanwespi.ch. If the customer fails to check for impeccability and completeness, the goods shall be deemed to have been accepted and the products approved.
Wood is a natural building material and can vary in appearance. Permanent exposure to UV rays causes wood to change color over time, depending on the type of wood.
3.2 Warranty
As mention before (2.3 Dispatch), Stephan Wespi is not liable for risk of shipment damages, lost or stolen goods or any other form of impairment of the goods due to transport. Furthermore, Stephan Wespi not liable for damages that are attributable to one of the following causes: Improper storage or improper use of the product(s); force majeure, in particular damage caused by the elements, moisture, falling and impact, UV rays, etc. The customer receives no guarantees in the legal sense.
If the customer should sadly receive a product that in the eyes of the customer is damaged or defective, the customer is more than welcome to reach out to stephanwespi.ch. Stephan Wespi will review each complaint individually and proceed appropriately.
3.3 Return of faultless goods
The return of products requires the prior consent of Stephan Wespi. The return must be made in the original packaging and is at the expense and risk of the customer.
8. Data protection
Customer data is collected in accordance with the provisions of the Federal Act on Data Protection (FADP, SR 235.1). Stephanwespi.ch uses personal customer data exclusively for the processing of the order and treats it confidentially.
9. Place of jurisdiction
In case of legal proceedings, the applicable law is Swiss Law, especially the Swiss Civil Code (SR 220).
In the event of legal proceedings, the jurisdiction is the court of the designer's residence, Aarau.
Status: 20.01.2025